FAQs - Frequently Asked Questions
Is your jewelry made of solid (real) Sterling silver?
Yes! All of our jewelry is made with solid Sterling Silver (925). No fakes, plated, bonded, or other cheap imitations.
Are your gemstones all real?
Yes! We use only genuine gemstones in all of our jewelry. Visit our Gemstone Chart page to learn more about the stones we use. Also visit our Understanding Turquoise page for an informative article about the different types of turquoise on the market today.
What is your return policy?
MONEY-BACK GUARANTEE. If you are not completely satisfied for ANY reason, return the item(s) within 15 days for a full refund (less shipping charges, if any). To initiate a return, please follow simple instructions here: RETURNS.
Where is your jewelry made?
Our jewelry is made in the Philippines and meets very high quality standards, including those of major retailers. Due to the nature of semiprecious stones and handcrafted jewelry, variations in colors/shades and minor imperfections are normal. All items are labeled Made in Philippines.
How is jewelry packaged?
Each item comes in a clear plastic bag along with a gift pouch. Earrings are also carded.
Do you have a print catalog by mail?
Sorry, we do not publish a print catalog because our inventory is constantly changing. However, you are always welcome to call us to place your order by phone.